Shipping policy

  1. From your Shopify admin, go to Settings > Policies.
  2. In the Return rules section, click Manage.
  3. In the Return window section, select how much time a customer has to request a return after an order has been delivered.
  4. In the Return shipping cost section, select how you want to handle return shipping fees. If you chose to charge a flat rate for return shipping, then enter your flat rate.
  5. Optional: To charge a restocking fee, select Charge restocking fee and then add a percentage.
  6. Optional: To select collections or products that aren't eligible for returns as final sale item exceptions, do the following:
    1. In the Final sale item exception section, select Specific collections or Specific products.
    2. Search for collections or products, or click Browse.
    3. Select collections, products, or product variants, and then click Done.
  7. Click Save.
  8. Go back to Policies.
  9. In the Return rules section, click Turn on.

Create a written return and refund policy

You can also add or generate a written return and refund policy for your store. You can use HTML in the content of your store policies. The generated policy doesn't automatically include the return rules you set up.

A return and refund policy template can be generated only in English and for checkouts that are set to English language. If you operate your store in another language, then you need to create your own policy. Contact a local law expert for help.

Although Shopify can generate a template policy, you're responsible for following your published policy. Review your policy carefully before adding it.

Steps:

  1. From your Shopify admin, go to Settings > Policies.
  2. In the Written return and refund policy section, enter your store's return and refund policy, or click Create from template to generate default template policy.
  3. Review your return and refund policy and make any changes.
  4. Click Save to add your return and refund policy.

After you add your return and refund policy, it's automatically linked in the footer of your checkout pages. Customers might need to view your policies before they check out, so it's a good idea to link your return and refund policy in your store navigation.